When it comes to moving—whether it’s across town or across counties—choosing the right moving company can make all the difference between a smooth transition and a stressful nightmare.
With so many movers out there promising the best service, how do you separate the pros from the pretenders?
At The Package Moving, we believe an informed customer is a happy customer. Here’s a step-by-step guide to help you choose the right professional moving company in Kenya:
1. Check Experience and Track Record
A reliable mover should have proven experience handling different types of moves—home, office, long-distance, or special items. Ask:
How long have they been in business?
Do they have experience with your type of move?
Can they provide references or past client testimonials?
The Package Moving has helped hundreds of Kenyans move locally and across the country—with glowing reviews to show for it.
2. Read Reviews and Testimonials
Don’t just take their word for it—check online reviews on platforms like Google, Facebook, or their website. Look for consistent feedback about:
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Punctuality
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Professionalism
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Care of items
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Communication
A reputable company will proudly showcase real feedback from happy clients.
3.Get a Detailed Quote (and Understand It)
A trustworthy mover offers a transparent quote—no hidden charges, no surprise costs on moving day. Watch out for vague pricing or too-good-to-be-true offers.
Ask for a quote that breaks down:
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Transport fees
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Packing materials
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Labor costs
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Special handling (e.g. fragile items)
At The Package Moving, we offer free site surveys and clear, upfront pricing—so you know exactly what you’re paying for.
4. Confirm Insurance and Safety Measures
What happens if something gets lost or damaged? A professional mover should offer basic insurance or damage protection. They should also explain how they handle breakables, electronics, and valuables.
Ask:
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Are my items insured during the move?
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What safety measures do you follow?
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What happens in case of damage?
5.Ask About Services Offered
Not all movers offer the same services. Some just move items; others provide full-service packages, including:
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Packing & unpacking
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Disassembly/reassembly of furniture
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Storage
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Cleaning or disposal
Choose a company that fits your specific needs. The Package Moving offers all-inclusive options—you decide how hands-on or hands-off you want to be.
6. Availability and Flexibility
Can they work with your moving date, even on weekends or end-month rush? Reliable movers should be responsive, punctual, and able to adjust if unexpected issues arise.
Look for:
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Prompt communication
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Willingness to do a site visit
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Ability to handle last-minute changes
7. Customer Service Matters
How a company treats you before the move is often a reflection of how they’ll treat you during the move. Are they respectful, responsive, and easy to work with?
A great moving company:
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Answers your questions clearly
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Provides updates
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Makes you feel confident and supported
At The Package Moving, we walk with you from planning to unpacking.
Final Thought: Go with Peace of Mind
Your belongings aren’t just “stuff”—they’re memories, milestones, and essentials. Choosing the right professional mover means trusting someone with your life in boxes.
Let The Package Moving make your next move the easiest one yet.