Privacy Policy & Data Security

To provide accurate moving estimates, coordinate logistics, and execute smooth home or office relocations, The Package Moving & Storage collects specific personal and operational information:

• Contact Details: Your full name, phone number, WhatsApp contact number, and email address.
• Relocation Information: Moving origin address, destination address, preferred moving dates, building access conditions (elevators, stairs), and house/office inventory specs.
• Technical Data: IP addresses, browser types, device identifiers, and website usage data collected automatically when navigating our site.

We process your personal information strictly for legitimate commercial and logistics purposes, including:

• Generating customized, binding flat-rate or hourly moving quotes.
• Assigning dedicated moving crews, trucks, and equipment to your job.
• Sending essential service updates, dispatch confirmations, and arrival notifications.
• Processing invoice payments, storage agreements, and official receipts.
• Improving website speed, search experience, and customer service quality.

By submitting a quote form or contacting us via phone or WhatsApp, you consent to receive direct communications regarding your moving service enquiry.

The Package Moving does not sell, rent, or lease your personal information to third parties under any circumstances. We may disclose data only to trusted service partners when required to complete your relocation:

• Third-party insurance providers (for declared goods insurance coverage).
• Payment processing gateways (for secure digital transactions).
• Law enforcement or regulatory authorities if mandated by Kenyan law.

Our site uses cookies, Google Tag Manager, and Google Analytics 4 to enhance performance and measure campaign effectiveness. These tools record anonymous engagement metrics (e.g. page visits, conversion clicks, loading times).

You can manage or disable cookies at any time through your web browser settings.

We employ SSL (Secure Socket Layer) encryption, firewalls, and restricted administrative controls to safeguard customer records. Records are retained for the duration required to satisfy operational, warranty, and tax compliance obligations.

You have the right to request access to the personal data we hold about you, request corrections, or ask for deletion of your non-transactional contact data.

For any privacy inquiries or data requests, please reach out to us: